Return/Exchange

At Purepebble, we want you to be completely satisfied with your purchase. This Return and Exchange Policy explains how you can return or exchange products and the conditions that apply. By making a purchase from our website, you agree to the terms outlined in this policy.

Eligibility for Returns

Products can be returned or exchanged within a specified period from the date of delivery, provided they are unused, in their original packaging, and in the same condition as when you received them. Products that are damaged due to misuse or not in their original condition may not be eligible for a return or exchange.

How to Request a Return or Exchange

To initiate a return or exchange, please contact us at support@purepebble.store with your order number and reason for the request. Our customer support team will guide you through the process and provide instructions for returning the item. Returns or exchanges will only be accepted after receiving approval from Purepebble.

Refunds

Once your returned product is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to the original payment method. Please note that processing times may vary depending on your payment provider. Shipping fees are generally non-refundable, except in cases where the return is due to our error or a defective product.

Exchanges

If you wish to exchange a product for a different size, color, or item, please contact us at support@purepebble.store. Exchanges are subject to product availability. We will provide instructions on how to return the original product and receive the replacement.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at support@purepebble.store with photos of the product and packaging. We will arrange a replacement or refund as quickly as possible.

Limitations

Returns and exchanges are subject to the conditions outlined in this policy. Purepebble reserves the right to refuse returns or exchanges that do not meet the eligibility criteria. This policy does not affect your statutory rights regarding defective products.

Contact Information

For any questions or to initiate a return or exchange, please contact our support team at support@purepebble.store.