Return & Refund Policy
Refund & Return Policy
Last Updated: June 14, 2026
At Pure Pebble, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help.
Please read our Refund & Return Policy carefully before requesting a return, exchange, or refund.
Business Information
Pure Pebble is owned, operated, and managed by Tradekings Global LLC FZ, Dubai, United Arab Emirates.
Return Eligibility
We accept returns within 14 days of delivery for eligible items.
To qualify for a return, the item must:
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Be unused and in its original condition
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Be returned in its original packaging
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Include all accessories, manuals, and components
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Not show signs of wear, use, damage, or alteration
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Be accompanied by proof of purchase
Returns requested after 14 days of delivery may not be eligible for approval.
Non-Returnable Items
For hygiene, safety, and quality reasons, the following items cannot be returned:
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Used products
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Opened hygiene-related products
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Personalized or customized items
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Gift cards
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Clearance or final sale items
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Products damaged through misuse or improper handling
We reserve the right to refuse returns that do not meet our return conditions.
Damaged, Defective, or Incorrect Items
If you receive:
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A damaged item
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A defective product
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An incorrect product
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An item with missing parts
Please contact us within 48 hours of delivery at support@purepebble.store.
To help us resolve the issue quickly, please include:
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Your order number
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Photos of the product
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Photos of the packaging
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A description of the issue
Upon verification, we may offer:
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A replacement product
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Store credit
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A full refund
at our sole discretion.
How to Request a Return
To request a return, please email:
Include:
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Order number
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Full name
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Reason for return
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Photos if applicable
Our support team will review your request and provide return instructions if approved.
Items returned without prior authorization may not be accepted.
Return Shipping Costs
If the return is due to:
Customer Preference
(Change of mind, ordering the wrong item, no longer wanting the product)
The customer is responsible for return shipping costs.
Our Error
(Incorrect item, damaged item, defective product)
Pure Pebble will cover reasonable return shipping costs where applicable.
Refund Process
Once your return has been received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved, refunds will be processed to the original payment method used during checkout.
Refund processing times may vary depending on your payment provider.
Please allow:
5–10 business days
for the refunded amount to appear in your account after approval.
Cash on Delivery (COD) Orders
For Cash on Delivery orders placed within the UAE:
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Refunds will not be issued in cash.
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Approved refunds may be processed via bank transfer, store credit, or another mutually agreed refund method.
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Customers may be asked to provide bank account details for refund processing.
Exchange Policy
We currently replace items only if they are:
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Defective
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Damaged
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Incorrectly shipped
If you require an exchange for one of these reasons, please contact us at:
Order Cancellations
Orders may be canceled before they are processed or shipped.
Once an order has been dispatched, it cannot be canceled and must follow the return procedure outlined in this policy.
To request a cancellation, contact us immediately at:
Refused Deliveries
Customers who refuse delivery without prior approval may be responsible for:
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Return shipping charges
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Courier handling fees
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Any additional costs incurred
Repeated refusal of Cash on Delivery orders may result in restrictions on future purchases or removal of COD eligibility.
Late or Missing Refunds
If you have not received your refund:
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Check your bank account again.
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Contact your payment provider.
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Contact your bank, as processing times may vary.
If you have completed these steps and still have not received your refund, please contact:
Contact Us
If you have any questions regarding returns, exchanges, or refunds, please contact us:
Pure Pebble
Owned, Operated, and Managed by Tradekings Global LLC FZ
Dubai, United Arab Emirates
Email: support@purepebble.store
We appreciate your trust in Pure Pebble and are committed to providing a fair, transparent, and customer-friendly shopping experience.