Shipping Policy

Last Updated: June 14, 2026

At Pure Pebble, we understand how exciting it is to receive your order. We are committed to delivering your products as quickly and efficiently as possible while keeping you informed throughout the process.

Business Information

Pure Pebble is owned, operated, and managed by Tradekings Global LLC FZ, Dubai, United Arab Emirates.

Order Processing

All orders are processed within 1–3 business days after payment confirmation or order verification.

Orders are processed Monday through Friday, excluding weekends and public holidays.

During periods of high demand, promotions, holidays, or unforeseen circumstances, processing times may be slightly extended.

Once your order has been processed and dispatched, you will receive a shipping confirmation email with tracking information (where available).

Shipping Destinations

We currently ship to:

  • United Arab Emirates (UAE)

  • United States

  • Canada

  • United Kingdom

  • Australia

  • New Zealand

  • Selected international destinations

If your country is not available during checkout, please contact us at support@purepebble.store for assistance.

Estimated Delivery Times

Delivery times are estimates and may vary depending on destination, customs processing, weather conditions, courier delays, or other factors beyond our control.

United Arab Emirates

  • Standard Delivery: 2–5 Business Days

International Orders

  • Standard Delivery: 7–15 Business Days

Some products may ship from different fulfillment locations. In such cases, delivery times may vary slightly.

Cash on Delivery (COD)

Cash on Delivery (COD) is available exclusively for customers located within the United Arab Emirates.

Customers selecting COD may receive an order verification call, SMS, WhatsApp message, or email before dispatch.

Pure Pebble reserves the right to refuse COD orders that cannot be verified or appear fraudulent.

COD is not available for international orders.

Shipping Fees

Shipping fees are calculated at checkout based on:

  • Delivery location

  • Order value

  • Product size and weight

  • Shipping method selected

From time to time, we may offer free shipping promotions or discounted shipping on qualifying orders.

Any applicable shipping charges will be clearly displayed during checkout before payment is completed.

Tracking Your Order

Where available, tracking information will be provided once your order has been shipped.

Customers can track their shipment using the tracking link included in the shipping confirmation email.

Please allow up to 48 hours for tracking information to become active after dispatch.

Multiple Shipments

To ensure faster delivery, some orders may be shipped separately.

If your order contains multiple items, you may receive multiple packages arriving at different times.

You will not be charged additional shipping fees for split shipments unless otherwise stated during checkout.

Customs, Duties, and Taxes

For international orders, customs duties, import taxes, fees, or other charges may be imposed by the destination country's customs authorities.

These charges are the responsibility of the customer and are not included in the product price or shipping charges unless explicitly stated.

Pure Pebble is not responsible for delays caused by customs clearance procedures.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

Pure Pebble cannot be held responsible for delays, failed deliveries, or additional shipping costs resulting from:

  • Incorrect addresses

  • Incomplete addresses

  • Incorrect contact information

If you notice an error in your shipping details, please contact us immediately at support@purepebble.store.

Lost, Delayed, or Damaged Shipments

While we work with reliable shipping partners, delivery delays may occasionally occur.

If your package appears lost, delayed, or arrives damaged, please contact us within 7 days of the expected delivery date.

We will work with the shipping carrier to investigate the issue and provide an appropriate resolution where possible.

Pure Pebble is not responsible for delays caused by:

  • Customs inspections

  • Weather conditions

  • Carrier disruptions

  • Public holidays

  • Force majeure events

Refused Deliveries

Customers who refuse delivery of an order may be responsible for any return shipping charges, customs fees, or additional costs incurred.

Repeated refusal of Cash on Delivery orders may result in restrictions on future purchases or removal of COD eligibility.

Order Cancellations

Orders may only be canceled before they have been processed or dispatched.

Once an order has been shipped, it cannot be canceled and must follow our Return & Refund Policy.

Contact Us

If you have any questions regarding shipping, delivery, or order tracking, please contact us:

Pure Pebble
Owned, Operated, and Managed by Tradekings Global LLC FZ
Dubai, United Arab Emirates

Email: support@purepebble.store

We are committed to providing a smooth, reliable, and enjoyable shopping experience for every customer.