Shipping Policy

At Purepebble, we strive to deliver your orders promptly and safely. This Shipping Policy explains how we process, handle, and deliver orders purchased from our website. By placing an order with us, you agree to the terms outlined in this policy.

Order Processing

All orders are processed as quickly as possible after payment confirmation. Processing times may vary depending on product availability, but we aim to prepare and ship your order without unnecessary delays. You will receive a confirmation email once your order has been processed and shipped.

Shipping Methods and Costs

We offer multiple shipping options to meet your needs, including standard and expedited services. Shipping costs are calculated at checkout based on the chosen method and the size or weight of your order. Estimated delivery times are provided for each option, but these are approximate and not guaranteed.

Delivery Times

We make every effort to deliver orders within the estimated time frame. However, delivery times may be affected by factors beyond our control, such as carrier delays, weather conditions, or customs processing. While most deliveries are completed promptly, some orders may experience longer transit times.

Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email. This allows you to monitor your shipment and estimated delivery date. Please note that tracking updates may not be immediate and can vary depending on the shipping provider.

Customs, Duties, and Taxes

Orders may be subject to customs inspections, duties, or taxes depending on the destination. Any such charges are the responsibility of the customer. Purepebble provides all necessary documentation to facilitate customs clearance but is not liable for delays or additional costs imposed by customs authorities.

Shipping Issues

If your order is lost, damaged, or delayed during shipping, please contact our support team at support@purepebble.store. We will work with the shipping provider to resolve the issue and provide a suitable solution, such as replacement or refund, when applicable.

Contact Information

For any questions regarding shipping, delivery times, or tracking, please reach out to us at support@purepebble.store.